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RETURN POLICY
Full-Scenario Return Service Specification
1. Definition of Valid Return Orders
Valid return orders refer to individual consumption orders that are initiated within the official after-sales cycle, with intact product appearance, complete accessories, no artificial damage and no core service consumption, and meet the standard after-sales return conditions.
2. Standard Return Operation Steps
Users enter the personal order page, select the target order to initiate a return application, fill in true return reasons and status descriptions, submit for review, and wait for the official review and refund execution.
3. Special Order Processing Rules
For customized products, flash sale limited orders, group purchase bundled orders and other special types of orders, the return threshold and refund rules are subject to the real-time prompt information on the order details page.
4. After-Sales Rights Protection Channel
For any problems such as delayed return review, abnormal refund amount and unreasonable review results, users can submit after-sales appeal feedback, and the official will complete verification and reply within a fixed cycle.